The Roads We Take; The Choices We Make
By Dr. Ed L. Hansen “Two Roads diverged in a yellow wood, and I…, I took the one less traveled by. And that has made all the difference.” – Robert Frost I have always been intrigued by choices and this…
Shohrab Hossain
R-E-S-P-E-C-T
“Wait, I Can Buy My Puppy Somewhere Else!” – How Lack of Respect Is Killing Customer Service By Dr. Ed L. Hansen A few years back, my youngest daughter and I shared back-to-back poor customer service experiences. As we were…
Intentional Action – Be Powerful
Act with Intention or Get Nothing Done! – New Rules for Personal and Professional Effectiveness Dr. Ed L. Hansen, PhD “Leadership is the wise use of power. Power is the capacity to translate intention into reality and sustain it.” –…